Terms of Service

1. Introduction and Acceptance

Welcome to Apache Pizza ("we," "us," "our," "Company"). These Terms of Service ("Terms") govern your use of our website at apachepiiza.com, our mobile applications, online ordering platform, delivery services, and all related food services (collectively, the "Services").

By accessing, browsing, or using our Services, including placing orders, creating an account, or engaging with our platform in any way, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our Services.

1.1 Eligibility Requirements

• You must be at least 18 years of age to use our Services
• You must have the legal capacity to enter into binding contracts
• You must provide accurate and complete information when creating an account
• You must be located within our delivery areas in Ireland

1.2 Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

1.3 Updates to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Services after changes are posted constitutes acceptance of the new Terms.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• "We," "Us," "Our," "Company," "Apache Pizza" refers to Apache Pizza and its affiliates, employees, agents, and representatives
• "You," "Your," "User," "Customer" refers to any individual or entity using our Services
• "Services" includes our website, mobile applications, online ordering platform, food preparation, delivery services, and customer support
• "Content" means all text, images, videos, logos, trademarks, and other materials on our platform
• "Website" refers to apachepiiza.com and all associated domains and subdomains
• "Order" means any request for food products or services placed through our platform
• "Delivery Zone" refers to geographical areas where we provide delivery services

3. Use of Services

3.1 Permitted Use

You may use our Services for the following purposes:

• Personal, non-commercial food ordering and consumption
• Browsing our menu and restaurant information
• Creating an account to facilitate ordering
• Communicating with customer service regarding orders
• Providing feedback and reviews about our services

3.2 Prohibited Use

You are strictly prohibited from:

• Using our Services for any illegal activities or purposes
• Impersonating another person or entity
• Posting false, misleading, or fraudulent information
• Attempting to gain unauthorized access to our systems
• Using automated systems (bots, scrapers) to access our platform
• Distributing malware, viruses, or harmful code
• Violating intellectual property rights
• Sending spam or unsolicited communications
• Interfering with the proper functioning of our Services
• Placing fake or fraudulent orders
• Reselling or redistributing our food products commercially
• Harassing our staff or other customers

4. User Accounts

4.1 Registration Requirements

To access certain features of our Services, you may need to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information as needed
• Keep your login credentials secure and confidential
• Accept responsibility for all activities under your account

4.2 Account Security

You are solely responsible for safeguarding your account. We recommend using a strong, unique password and enabling two-factor authentication where available. Notify us immediately if you suspect unauthorized account access.

4.3 Account Limitations

• Each person may maintain only one active account
• Sharing account credentials is not permitted
• Commercial use of personal accounts is prohibited

4.4 Account Termination

We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or pose a security risk. You may delete your account at any time by contacting customer service.

5. Products and Services

5.1 Food Products and Descriptions

We strive to provide accurate descriptions, images, and pricing for all menu items. However, we cannot guarantee that descriptions are completely accurate, complete, or error-free. All food products are subject to availability.

5.2 Pricing and Availability

• All prices are displayed in EUR and include applicable taxes
• Prices may vary by location and time of day
• Menu items and prices are subject to change without notice
• Promotional offers have specific terms and expiration dates
• We reserve the right to limit quantities of any item

5.3 Order Acceptance and Processing

Your order constitutes an offer to purchase our products. We reserve the right to accept or decline any order for any reason, including but not limited to:

• Product unavailability
• Pricing errors
• Delivery area restrictions
• Suspected fraudulent activity
• Failure to meet minimum order requirements

5.4 Order Modifications and Cancellations

5.5 Delivery Terms

• Delivery Areas: Limited to designated zones within Ireland
• Delivery Times: Estimated times are approximate and subject to weather, traffic, and order volume
• Minimum Orders: €15 minimum order value for delivery
• Delivery Fees: Variable based on distance and order value
• Temperature Control: Hot foods delivered in insulated containers to maintain temperature

5.6 Payment Terms

Payment is required at the time of order placement. We accept major credit cards, debit cards, and digital payment methods. All transactions are processed securely through encrypted payment gateways.

5.7 Quality Guarantee

We guarantee the quality and freshness of our food products. If you are not satisfied with your order, please contact us within 1 hour of delivery for a resolution. Our quality guarantee covers:

• Food temperature upon delivery
• Accuracy of order contents
• Freshness and quality of ingredients
• Proper packaging and presentation

6. Intellectual Property

6.1 Our Intellectual Property

All content on our platform, including but not limited to text, graphics, logos, images, recipes, trademarks, and software, is owned by Apache Pizza or licensed to us. This content is protected by copyright, trademark, and other intellectual property laws.

6.2 Limited License to Users

We grant you a limited, non-exclusive, non-transferable license to access and use our Services for personal, non-commercial purposes. This license does not permit you to:

• Copy, modify, or distribute our content
• Use our trademarks or branding
• Reverse engineer our software
• Create derivative works

6.3 User Content License

By submitting reviews, comments, photos, or other content to our platform, you grant us a worldwide, royalty-free, perpetual license to use, display, and distribute such content for business purposes, including marketing and promotional activities.

6.4 Copyright Infringement

If you believe our content infringes your intellectual property rights, please contact us at [email protected] with detailed information about the alleged infringement.

7. User Content

7.1 Responsibility for Your Content

You are solely responsible for any content you submit, including reviews, comments, photos, and feedback. You warrant that your content:

• Is accurate and truthful
• Does not violate any laws or rights of others
• Is not defamatory, abusive, or offensive
• Does not contain inappropriate or explicit material

7.2 Prohibited Content

You may not submit content that:

• Contains false or misleading information
• Violates intellectual property rights
• Contains hate speech or discriminatory language
• Promotes illegal activities
• Contains personal information of others
• Includes spam or commercial solicitation

7.3 Content Monitoring and Removal

While we do not pre-screen user content, we reserve the right to review, edit, or remove any content that violates these Terms or is otherwise inappropriate. We do not endorse or take responsibility for user-generated content.

8. Disclaimers

8.1 Service Availability

Our Services are provided "as is" and "as available." We do not warrant that our Services will be uninterrupted, error-free, or completely secure. Service availability may be affected by maintenance, technical issues, or external factors beyond our control.

8.2 Food Safety Disclaimer

8.3 Third-Party Content

Our platform may contain links to third-party websites or integrate with third-party services. We are not responsible for the content, accuracy, or practices of these external sites and services.

8.4 No Professional Advice

Information provided through our Services is for general purposes only and should not be considered professional medical, nutritional, or dietary advice.

9. Limitation of Liability

9.1 Maximum Liability

To the fullest extent permitted by Irish law, our total liability for any claims arising from or related to these Terms or our Services shall not exceed the amount you paid for the specific order giving rise to the claim, or €100, whichever is greater.

9.2 Excluded Damages

We shall not be liable for any indirect, incidental, consequential, punitive, or special damages, including but not limited to:

• Lost profits or revenue
• Business interruption
• Loss of data or information
• Emotional distress
• Punitive damages

9.3 Essential Purpose

If any limitation of liability is found to be invalid, our liability shall be limited to the maximum extent permitted by law. The limitations in this section survive termination of these Terms.

9.4 Food-Related Claims

For claims related to food quality, allergic reactions, or foodborne illness, customers must notify us within 24 hours of delivery and provide reasonable evidence to support their claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless Apache Pizza, its officers, directors, employees, agents, and affiliates from any claims, damages, costs, and expenses (including reasonable attorney fees) arising from or related to:

• Your use or misuse of our Services
• Your violation of these Terms
• Your violation of any laws or rights of third parties
• Any content you submit or share through our platform
• Any false or misleading information you provide
• Your negligent or wrongful conduct

We reserve the right to assume exclusive defense and control of any matter subject to indemnification, and you agree to cooperate with our defense of such claims. This indemnification obligation survives termination of these Terms.

11. Third-Party Links and Services

Our Services may contain links to third-party websites, applications, or services (such as payment processors, social media platforms, or review sites). These links are provided for convenience only.

11.1 No Responsibility for Third Parties

We do not control, endorse, or assume responsibility for:

• Third-party content, products, or services
• Third-party privacy practices or data collection
• The availability or functionality of external sites
• Any damages arising from third-party interactions

11.2 Third-Party Terms Apply

Your interactions with third-party services are governed by their respective terms of service and privacy policies. We encourage you to review these policies before engaging with external services.

12. Termination

12.1 Termination by Company

We may suspend or terminate your access to our Services immediately and without notice if:

• You violate these Terms
• You engage in fraudulent or illegal activity
• You pose a security risk to our systems
• You abuse our staff or other customers
• We discontinue our Services

12.2 Termination by User

You may terminate your account at any time by contacting our customer service or using the account deletion feature in your profile settings.

12.3 Effect of Termination

Upon termination:

• Your right to access our Services immediately ceases
• We may delete your account and associated data
• Outstanding orders may be cancelled
• Certain provisions of these Terms survive termination

12.4 Survival

The following sections survive termination: Intellectual Property, User Content, Disclaimers, Limitation of Liability, Indemnification, and Governing Law.

13. Governing Law and Disputes

13.1 Applicable Law

These Terms are governed by and construed in accordance with the laws of Ireland. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the Irish courts.

13.2 Dispute Resolution Process

Before initiating formal legal proceedings, we encourage you to contact our customer service to resolve disputes amicably. We are committed to working with customers to find reasonable solutions.

13.3 Jurisdiction and Venue

Any legal action or proceeding arising under these Terms shall be brought exclusively in the courts of Ireland, and you consent to the jurisdiction of such courts.

13.4 Time Limitation

Any claim or cause of action arising under these Terms must be filed within one year after the claim or cause of action arose, or it will be forever barred.

14. Changes to Terms

14.1 Right to Modify

We reserve the right to update, modify, or replace these Terms at any time at our sole discretion. Changes may be made to reflect:

• Changes in laws or regulations
• New features or services
• Business policy updates
• Security enhancements

14.2 Notification of Changes

When we make material changes to these Terms, we will:

• Update the "Last Updated" date
• Post the revised Terms on our website
• Notify registered users via email when practical
• Provide notice through our platform when appropriate

14.3 Acceptance of Changes

Your continued use of our Services after changes are posted constitutes acceptance of the new Terms. If you do not agree to the changes, you must stop using our Services.

14.4 Review Responsibility

It is your responsibility to review these Terms periodically for changes. We recommend checking this page before placing orders or using our Services.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Apache Pizza regarding use of our Services.

15.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the intent of the original provision.

15.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision. Any waiver must be in writing and signed by an authorized representative.

15.4 Assignment

You may not assign or transfer your rights under these Terms without our written consent. We may assign these Terms and our rights hereunder without restriction.

15.5 Force Majeure

We shall not be liable for any delay or failure to perform resulting from causes beyond our reasonable control, including but not limited to acts of God, war, terrorism, epidemics, government actions, or natural disasters.

15.6 Headings

Section headings are for convenience only and do not affect the interpretation of these Terms.

15.7 Language

These Terms are prepared in English. In the event of any conflict between the English version and any translation, the English version shall prevail.

16. Contact Information

Customer Service Response Times:

• Order-related issues: Within 1 hour during business hours
• General inquiries: Within 24 hours
• Legal matters: Within 5 business days
• Urgent matters: Call our phone number for immediate assistance