Privacy Policy

1. Introduction

At Apache Pizza ("we," "our," or "us"), we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy explains how we collect, use, share, and protect information about you when you use our food ordering services, visit our website at apachepiiza.com, or interact with us through any other means.

This policy applies to all our services including online food ordering, delivery services, in-store purchases, catering services, loyalty programs, and marketing communications. By using our services, creating an account, placing an order, or providing us with your personal information, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide to Us

We collect information you voluntarily provide when interacting with our services:

• Personal Identification Information: Full name, email address, phone number, delivery address, billing address, date of birth
• Account Information: Username, password, order history, saved payment methods, delivery preferences
• Food Service Specific Information:
  • Dietary preferences and restrictions (vegetarian, vegan, gluten-free, etc.)
  • Allergen information and special dietary requirements
  • Religious dietary preferences (halal, kosher, etc.)
  • Favorite orders and frequently ordered items
  • Delivery instructions and preferred delivery times
  • Table reservation details and party size preferences
  • Catering event information including event size, dietary requirements, and special requests
• Payment Information: Credit/debit card details, billing address (encrypted and securely stored through our payment processors)
• Communication Information: Messages sent through contact forms, customer service interactions, reviews and feedback, survey responses
• Loyalty Program Data: Rewards points, membership level, redemption history, program preferences
• Marketing Preferences: Email subscription preferences, SMS notification settings, promotional offer interests

2.2 Information Automatically Collected

When you use our website or mobile app, we automatically collect certain information:

• Device Information: IP address, browser type and version, operating system, device identifiers, screen resolution
• Usage Data: Pages visited, time spent on pages, click patterns, search queries, order patterns, app usage statistics
• Location Information: Approximate location based on IP address, precise location if you enable location services for delivery
• Cookie Data: Session identifiers, user preferences, shopping cart contents, website analytics data
• Performance Data: Website loading times, error reports, feature usage patterns

2.3 Information from Third Parties

We may receive information about you from other sources:

• Social Media: If you connect your social media accounts, we may receive profile information and preferences
• Payment Processors: Transaction status, fraud prevention data, payment method verification
• Delivery Partners: Delivery status updates, location tracking for order fulfillment
• Marketing Partners: Demographic information for targeted advertising (anonymized and aggregated)
• Business Partners: Information from franchise partners and affiliated restaurants

3. How We Use Your Information

3.1 Service Provision

• Order Processing: Processing food orders, managing delivery logistics, coordinating with kitchen staff and delivery drivers
• Account Management: Creating and maintaining customer accounts, authenticating user access, managing preferences
• Customer Support: Responding to inquiries, resolving order issues, providing technical assistance
• Quality Improvement: Analyzing service performance, optimizing delivery routes, improving food quality and customer satisfaction
• Personalization: Customizing menu recommendations based on dietary preferences and order history

3.2 Communication

• Transactional Communications: Order confirmations, delivery status updates, receipt and invoice delivery
• Customer Service: Responding to support requests, feedback acknowledgments, issue resolution updates
• Important Notices: Policy changes, service updates, security notifications, account-related messages
• Marketing Communications: Promotional offers, new menu item announcements, loyalty program updates (only with your explicit consent)

3.3 Marketing and Analytics

• Personalized Marketing: Tailored promotional offers based on your preferences and order history
• Usage Analysis: Understanding customer behavior patterns to improve our services
• Campaign Effectiveness: Measuring the success of marketing campaigns and promotional offers
• Market Research: Developing new menu items and services based on customer preferences
• Loyalty Programs: Managing rewards programs and tracking customer engagement

3.4 Legal Compliance and Security

• Legal Requirements: Complying with applicable laws, regulations, and legal processes
• Fraud Prevention: Detecting and preventing fraudulent transactions and account abuse
• Security Protection: Protecting our systems, customers, and business from security threats
• Dispute Resolution: Resolving legal disputes and enforcing our terms of service

4. Information Sharing and Disclosure

4.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our business:

• Payment Processors: Secure processing of credit card and online payments (Stripe, PayPal, Square)
• Delivery Services: Third-party delivery companies for order fulfillment and tracking
• Cloud Storage Providers: Secure data storage and backup services (AWS, Google Cloud)
• Email Service Providers: Sending transactional and marketing emails (Mailchimp, SendGrid)
• Analytics Services: Website and app performance analysis (Google Analytics, Mixpanel)
• Customer Support Tools: Help desk and live chat services

All service providers are contractually bound to protect your information and use it only for the specific services they provide to us.

4.2 Legal Requirements

We may disclose your information when required by law or to protect our rights:

• Legal Process: In response to court orders, subpoenas, or other legal demands
• Regulatory Compliance: To comply with applicable laws and regulations
• Rights Protection: To protect our rights, property, or safety, or that of our customers or others
• Emergency Situations: In cases of immediate danger to public safety or health

4.3 Business Transfers

If Apache Pizza is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information for other purposes with your explicit consent, such as featuring your testimonial on our website or sharing information with promotional partners.

5. Data Security

5.1 Technical Security Measures

• Encryption: All data transmission protected by SSL/TLS encryption (256-bit)
• Secure Storage: Personal data encrypted at rest using industry-standard algorithms
• Firewall Protection: Advanced firewall systems protecting against unauthorized access
• Access Controls: Strict access controls limiting data access to authorized personnel only
• Monitoring: 24/7 security monitoring and intrusion detection systems
• Backup Systems: Regular automated backups with secure off-site storage
• Vulnerability Testing: Regular security assessments and penetration testing

5.2 Organizational Security Measures

• Employee Training: Regular security awareness training for all staff members
• Data Handling Procedures: Documented procedures for personal data processing and protection
• Confidentiality Agreements: All employees and contractors bound by confidentiality agreements
• Incident Response Plan: Comprehensive plan for responding to security incidents
• Regular Audits: Periodic security audits and compliance assessments

5.3 Your Security Responsibilities

• Strong Passwords: Use strong, unique passwords for your account
• Password Protection: Never share your login credentials with others
• Public Computers: Always log out when using public or shared computers
• Suspicious Activity: Be cautious of phishing emails and suspicious links
• Account Monitoring: Report any unauthorized account access immediately

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. Here's a breakdown of the types of cookies we use:

Type	Purpose	Duration
Essential Cookies	Basic site functions, login state, shopping cart contents, security features	Session (deleted when browser closes)
Functional Cookies	User preferences, language settings, delivery location memory	Up to 1 year
Analytics Cookies	Website usage analysis, performance monitoring, user behavior insights	Up to 2 years
Marketing Cookies	Personalized advertising, campaign tracking, social media integration	Up to 1 year

Other Tracking Technologies We Use:

• Google Analytics: Website traffic analysis and user behavior tracking
• Facebook Pixel: Advertisement effectiveness measurement and retargeting
• Web Beacons: Email open rates and engagement tracking
• Local Storage: Storing user preferences and application data in your browser
• Session Storage: Temporary storage of session-specific information

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to:

• View and delete existing cookies
• Block all cookies or specific types of cookies
• Be notified when websites try to set cookies
• Set preferences for specific websites

Please note that disabling certain cookies may affect the functionality of our website and your user experience.

7. Your Rights (GDPR/CCPA Compliance)

Under applicable data protection laws, including GDPR and CCPA, you have several rights regarding your personal information:

• Right of Access: You can request access to the personal information we hold about you, including details about how it's processed and shared.
• Right to Rectification: You can request correction of inaccurate or incomplete personal information in our records.
• Right to Erasure (Right to be Forgotten): You can request deletion of your personal information, subject to certain legal limitations.
• Right to Restrict Processing: You can request that we limit how we use your personal information in certain circumstances.
• Right to Data Portability: You can request to receive your personal information in a machine-readable format or have it transferred to another service provider.
• Right to Object: You can object to certain types of processing, particularly for marketing purposes or legitimate interest-based processing.
• Right Against Automated Decision-Making: You can request human review of automated decisions that significantly affect you.

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in the Contact section below. We will respond to your request within 30 days and may need to verify your identity before processing your request. Some requests may take longer if they are particularly complex or if we receive multiple requests.

8. Children's Privacy

Our food ordering services are not intended for children under the age of 16. We do not knowingly collect, use, or disclose personal information from children under 16 without verifiable parental consent.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately. If we learn that we have collected personal information from a child under 16 without parental consent, we will take steps to promptly delete such information from our records.

Parents and guardians are encouraged to monitor their children's internet usage and help us protect their privacy by instructing them never to provide personal information through our website or app without permission.

9. International Data Transfers

9.1 Data Protection Measures

When we transfer your personal information outside of Ireland or the European Union, we implement appropriate safeguards to protect your data:

• Adequacy Decisions: We transfer data to countries with adequate data protection laws as recognized by the European Commission
• Standard Contractual Clauses (SCCs): We use EU-approved contractual clauses for transfers to countries without adequacy decisions
• Data Processing Agreements: All international service providers sign comprehensive data protection agreements
• Security Measures: Additional technical and organizational measures for international transfers
• Regular Reviews: Ongoing assessment of international transfer compliance and security

9.2 Transfer Destinations

Your personal information may be transferred to and processed in:

• United States: For cloud storage services and payment processing
• European Union: For data analytics and customer support services
• Other Countries: As necessary for service provision, always with appropriate protection measures

10. Data Retention Periods

We retain your personal information only as long as necessary for the purposes outlined in this privacy policy and as required by applicable laws:

Information Type	Retention Period	Reason for Retention
Account Information	6 months after account deletion	Legal obligations, dispute resolution, fraud prevention
Order History & Purchase Records	7 years	Tax requirements, accounting obligations, warranty claims
Payment Information	As required by payment processor (typically 1-2 years)	Transaction processing, chargeback protection, fraud prevention
Marketing Consent Records	3 years after consent withdrawal	Compliance documentation, consent record keeping
Website Usage Logs	Up to 2 years	Security monitoring, performance optimization, analytics
Customer Support Records	3 years	Service quality improvement, dispute resolution
Loyalty Program Data	2 years after program termination	Points redemption, program obligations, customer service
Dietary Preferences	Until account deletion or update	Service personalization, allergy safety, order accuracy

Secure Data Disposal

When personal information reaches the end of its retention period, we securely dispose of it using industry-standard methods:

• Electronic Data: Complete deletion using secure deletion algorithms that make data unrecoverable
• Physical Records: Secure shredding and destruction of paper documents
• Backup Data: Systematic deletion from all backup systems and archives
• Disposal Records: Maintenance of disposal records for compliance verification

11. Third-Party Links and Services

Our website and app may contain links to third-party websites, social media platforms, and services that are not owned or controlled by Apache Pizza. This privacy policy applies only to our services and does not cover the privacy practices of third-party sites.

Important Notes:

• We are not responsible for the privacy policies or practices of third-party websites
• We encourage you to review the privacy policies of any third-party sites you visit
• Your interactions with third-party sites are governed by their own terms and privacy policies
• We do not control how third parties collect or use your information

Before providing any personal information to third-party websites or services, please carefully review their privacy policies and terms of use.

12. Policy Changes and Updates

12.1 How We Notify You of Changes

We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or service offerings. When we make changes, we will notify you through:

• Website Notice: Prominent notification banner on our website homepage
• Email Notification: Direct email to all registered users about significant changes
• App Notification: Push notification through our mobile app
• Account Dashboard: Notice in your account dashboard upon next login

For significant changes that materially affect how we use your personal information, we will obtain your explicit consent before the changes take effect.

12.2 Staying Informed

• Regular Review: We recommend reviewing this policy periodically
• Last Updated Date: Check the "Last Updated" date at the top of this policy
• Version History: Previous versions available upon request
• Continued Use: Your continued use of our services constitutes acceptance of policy changes
• Opt-Out Option: If you disagree with changes, you may stop using our services or delete your account

13. Contact Information

13.1 Data Protection Officer

For specific data protection questions or concerns, you may contact our Data Protection Officer at:

Email: [email protected]
Subject Line: Data Protection Inquiry

13.2 Complaints and Escalation

If you are not satisfied with our response to your privacy concerns, you have the right to file a complaint with the supervisory authority:

Data Protection Commission (Ireland):
Website: www.dataprotection.ie
Phone: +353 57 868 4757
Email: [email protected]

14. Withdrawal of Consent

14.1 Marketing Communications

You can withdraw your consent for marketing communications at any time through:

• Email Unsubscribe: Click the unsubscribe link in any marketing email
• Account Settings: Update your communication preferences in your account dashboard
• Customer Support: Contact our support team to update your preferences
• SMS Opt-out: Reply "STOP" to any promotional text message

Note: Even if you opt out of marketing communications, you will still receive important transactional emails related to your orders and account.

14.2 Account Deletion

To completely delete your account and personal information:

1. Log into your account dashboard
2. Navigate to "Account Settings" → "Privacy Settings"
3. Select "Delete My Account"
4. Follow the confirmation process
5. You will receive email confirmation of deletion

Important: Some information may be retained for legal compliance purposes as outlined in our data retention policy.

15. Conclusion

At Apache Pizza, protecting your privacy is fundamental to our commitment to excellent customer service. We understand that trust is earned through transparency, security, and respect for your personal information.

This privacy policy reflects our dedication to:

• Maintaining the highest standards of data protection
• Being transparent about our information practices
• Giving you control over your personal information
• Continuously improving our privacy and security measures
• Complying with all applicable privacy laws and regulations

We value the trust you place in us when choosing Apache Pizza for your dining needs. Our relationship with you is built on mutual respect, and protecting your privacy is an essential part of that relationship.

If you have any questions, concerns, or feedback about this privacy policy or our privacy practices, please don't hesitate to contact us. We are always here to help and ensure your experience with Apache Pizza exceeds your expectations.

Thank you for choosing Apache Pizza. We look forward to serving you with delicious food and exceptional service while keeping your personal information safe and secure.